Frequently Asked Questions

What services does McGoff Group Facilities Services (MGFS) offer?

MGFS provides fully integrated facilities services across the UK, including Facilities Management (reactive & planned maintenance), Fit Out & Refurbishment, Small Works, and Aftercare—all delivered through a seamless “cradle-to-grave” approach to projects.

How does MGFS's “cradle to grave” support benefit clients?

By overseeing every phase of the building lifecycle—from feasibility and design through to fit out, compliance testing, long-term maintenance, and defect resolution—MGFS eliminates the complexity of coordinating multiple contractors and delivers consistent quality and communication.

What size and scale of projects can MGFS handle?

MGFS has experienced teams who handle projects ranging from minor maintenance jobs of £100 to large-scale refits valued up to £14 million. No job is too small and with the backing of the wider McGoff Group; no project is too big.

Why choose MGFS for facilities management?

MGFS combines a personable, family-driven culture with national capability. It delivers responsive, compliant FM solutions with in-house teams, a 24/7 helpdesk, and trusted accreditations—offering tailored, transparent service across sectors.

What does MGFS’s reactive and planned maintenance include?

• Reactive Maintenance: Rapid response to emergency breakdowns (from plumbing issues to building faults). Response times span 3 hours to 28 days depending on urgency, supported by account managers and live reporting.
  McGoff Group Facilities Services

• Planned Preventative Maintenance (PPM): SFG20-aligned programmes—including testing and servicing of fire alarms, HVAC, electrical systems, water hygiene, and regulatory compliance—to minimise downtime and extend asset life.

What fit out and refurbishment services are available at MGFS?

MGFS delivers Category A and B fit outs and refurbishment schemes across commercial, retail, healthcare, education, and leisure sectors. Projects typically range from £100k to over £12 million, often executed within live environments using phased, out-of-hours planning for smooth delivery.

What types of Small Works does MGFS handle?

Small Works include tasks from £1k to £50k—such as fabric repairs, internal reconfigurations, fire-stopping, M&E upgrades, compliance works, and bespoke finishes. MGFS also handles insurance reinstatement for providers like Direct Line, AXA, NFU Mutual, and Zurich.

What is MGFS’s Aftercare offering?

Aftercare covers the defect liability phase (typically 12–24 months) and includes handover documentation, issue logging, client liaison, resolution, final sign-off, and retention release—with full backing from a dedicated 24/7 helpdesk.

What sectors does MGFS serve and who are some of their clients?

MGFS serves a broad range of sectors including healthcare, education, retail, hospitality, residential, and commercial estates. Trusted clients include Premier Inn, Whitbread, Burger King, Five Guys, Hotel Chocolat, Boparan Restaurant Group, Downtown Asset Management, New Care, and more.

How do MGFS’s care sector clients benefit from their FM and compliance services?

Care environments require uninterrupted operations, high safety standards, and strict CQC (Care Quality Commission) compliance. MGFS supports care operators with:

• Planned Preventative Maintenance (PPM) to keep buildings safe and compliant with regulations.

• 24/7 reactive response for urgent issues like heating, water, or electrical faults that could impact resident wellbeing.

• Compliance testing for fire alarms, gas, water hygiene, and electrical systems.

• Sensitive project delivery in live, occupied environments, ensuring minimal disruption to residents and staff.

• Full aftercare support during defect liability periods.

This allows care providers to focus on resident wellbeing while MGFS ensures buildings remain compliant, efficient, and safe.

How do MGFS’s hospitality clients benefit from their FM and compliance services?

Hospitality chains face strict SLAs, variable operating hours, and multi-site consistency issues. MGFS helps with fast emergency response, scheduled PPM, statutory compliance testing (e.g., fire, gas, water hygiene), insurance works, and tailored support to avoid disruption—even in live environments.

Does MGFS operate nationwide and how can I contact them?

Yes—MGFS is based in Altrincham (Greater Manchester) and operates UK-wide, especially across the North West. You can reach their 24/7 helpdesk on 0330 333 8700 or email customerservice@mcgoffgroup.com, and visit their office at 1 St. George’s Court, Altrincham Business Park, WA14 5UA.