NEW CARE CASE STUDY
The Results
Safety and Compliance: All homes remain safe, fully operational, and compliant with statutory requirements.
Reliability: Round-the-clock support ensures issues are addressed promptly and effectively.
Partnership Approach: A strong working relationship with New Care’s management has allowed services to adapt and grow alongside their business needs.
Resident-Centred Service: FM delivery tailored to the sensitivities of care environments, prioritising residents’ comfort and wellbeing.
Client TESTIMONIAL
“MGFS has provided a service to New Care for some 8 years. It has changed over time and has developed to meet our needs. We have excellent relationships with management & the team, and find their support invaluable.
We have all of the SLA’s in position to support a professional relationship and when we’ve needed support out of hours, the helpdesk has always been available. This has included looking at the provision of a generator when we had a power cut, although it wasn’t then needed.
When we have needed out of hours emergency support, MGFS have always been on hand to ensure that the most appropriate professional visits the home and makes us safe as soon as possible.
The team are aware of some of the restrictions and issues of providing an FM service to care homes and the need to work around the needs of our residents is a priority.
MGFS have kept our care homes safe and running at an optimum level. I have always found them to be knowledgeable, helpful and prompt in their responses which has been most appreciated.”
– Cathryn Fairhurst, Managing Director North, New Care
MGFS: Working with NEW CARE
Our Solution
MGFS has partnered with New Care for over eight years, providing full FM services across their portfolio of 15 homes. Our tailored support includes:
Planned Preventative Maintenance (PPM): Ensuring all systems and assets are maintained proactively to minimise downtime and extend lifespan.
Emergency Reactive Works: 24/7 helpdesk support with rapid response teams dispatched to resolve urgent issues and ensure safety.
Quoted Works: Flexible project-based support, delivering upgrades and essential works efficiently and transparently.
Out-of-Hours Support: Providing reassurance and practical solutions, including generator provision during power outages and on-demand emergency cover.
Throughout the partnership, our team has worked closely with New Care management and staff, aligning our services with their operational needs. Importantly, our engineers are trained to work around the daily routines and requirements of care residents—ensuring minimal disruption while maintaining safety and compliance.
The Challenge
New Care is one of the UK’s leading care home operators, providing high-quality residential, nursing, respite and dementia care. With a growing portfolio of modern care facilities, maintaining safe, compliant, and well-functioning environments is critical—not only to meet regulatory requirements but also to ensure residents enjoy the highest possible standards of living.
Operating across multiple locations, New Care needed a trusted FM partner capable of delivering consistent, responsive, and professional support while understanding the unique sensitivities of working within live care environments.